1. Brand & Program Description
These SMS Terms & Conditions ("Terms") govern the text messaging program operated by TolSpain Holdings LLC, dba Value Vault Storage ("Value Vault Storage," "we," "us," or "our"). By providing your mobile phone number and opting in, you agree to these Terms and to our Privacy Policy.
2. Types of Messages We Send
When you opt in, you may receive conversational and transactional SMS/MMS messages from Value Vault Storage related to your relationship with us, including:
- Rental, reservation, and move-in confirmations and updates
- Appointment scheduling and reminders
- Account, billing, and payment notifications (including autopay and past-due notices)
- Facility access and gate code information
- Customer support responses to questions you send us
- Service-related alerts, such as facility or hours changes
We do not send marketing or promotional text messages unless you have separately and expressly consented to receive them.
3. Message Frequency
Message frequency varies based on your account activity and your interactions with us. You may receive messages when you request information, when there is activity on your account, or when a service update applies to you.
4. Message & Data Rates
Message and data rates may apply. Charges depend on your mobile carrier and plan. Please contact your wireless provider for details about your messaging and data plan.
5. Opt Out — Reply STOP
You can cancel the SMS program at any time by texting STOP to any message you receive from us. After you send "STOP," we will send you a one-time confirmation message and you will no longer receive SMS messages from us. If you want to rejoin, you can opt in again by submitting a form on our website or by contacting us, and we will resume sending messages to you.
6. Help — Reply HELP
For help or more information about the SMS program, reply HELP to any message you receive from us, or contact us at 863-486-3707 or support@valuevaultstorage.com.
7. Supported Carriers
Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your wireless service provider and is not guaranteed.
8. Consent
Your consent to receive text messages is not a condition of purchasing any goods or services from Value Vault Storage. By opting in, you represent that you are the account holder for the mobile number provided, or that you have the account holder's permission to enroll that number.
9. Privacy
We respect your privacy. Your mobile phone number and SMS opt-in data are never sold, rented, or shared with third parties for their marketing purposes. See our Privacy Policy for full details on how we collect, use, and protect your information.
10. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date, and your continued participation in the SMS program after changes are posted constitutes acceptance of the revised Terms.
11. Contact Us
TolSpain Holdings LLC, dba Value Vault Storage
PO Box 495 Harleysville, PA 19438
Phone: 863-486-3707
Email: support@valuevaultstorage.com